Terms & conditions
You can book a preferred appointment slot over the phone to guarantee an appointment. Please note that messages left on the phone will be dealt with as soon as possible, the appointment will then be confirmed. Please note, booking an appointment via Facebook, the appointment will not be booked until the appointment time has been confirmed. Being offered a time slot does not guarantee the space until it has been confirmed with the client. We regret we cannot hold bookings with Facebook appointments until confirmation. Aurora’s Holistic Therapies runs on an appointment based system and these go on a first-come-first-serve basis. We do not hold back any appointments for last minute calls, so we always advise you to book in advance to avoid disappointment. Remember that during the summer months and at Christmas time we do get extremely busy and appointments can go 2-3 weeks in advance.
We may be required to share your contact details with the NHS track & trace if requested
Symptoms of Covid 19
If you are experiencing any symptoms of Covid 19 which include high fever, continuous cough, loss of sense of smell and taste, please reschedule your appointment
Vouchers can be purchased for any amount and are valid for 12 months from date of issue. Once past this date vouchers will no longer be accepted.
Vouchers are non transferable, exchangeable or refundable
We accept no responsibility for lost, damaged or stolen vouchers
When booking an appointment with a voucher, please state at time of booking and present voucher prior to treatment. Failure to do so will result in full payment of treatment.
If an appointment is made with the voucher and cancelled with less than 24 hours notice or no show, the voucher will become invalid.
DUO TREATMENT & COURSES
All courses MUST be payed for in advance to secure the booking (non refundable booking fee) We do ask for a minimum of 48 hours cancellation. If the treatments are cancelled on the day we reserve the right to charge you for the full amount.
If you need to cancel your appointment please call at least 24 hours (48 hrs for courses and duo treatments) in advance. If you do not cancel your appointment you will be notified and a record will be kept on your client file, 50% of your total treatment cost will be charged to your next appointment.
Please refer to the treatment aftercare given after treatment, please follow the aftercare stated to maintain results.
At Aurora’ s Holistic Therapies all of our treatments are carried out by a qualified therapist. If you have had a treatment that you are unsatisfied with please contact us immediately. Please raise your concern with the therapist during the treatment. They will listen carefully to your concerns and do what they can to correct any problems. All concerns must be raised either immediately or within 24 hrs after the the treatment.
WEBSITE INFORMATION & PRICES
Whilst we do endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy, nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.
From time to time we add new/remove treatments to/from our menu.
CLIENT CONSULTATION FORMS
All new clients will be requested to complete a Client Consultation form before our therapist can perform any treatments. Failure to do so will result in refusal to perform your treatments. Please advise us of any health conditions, allergies or injuries which could affect your service when completing this form. It is your responsibility to let us know of any changes in your circumstances before your treatment goes ahead. We also reserve the right to ask you to complete the Client Consultation form every 6 months so that we can update our records.
Personal details taken from clients during consultation procedures are protected under the Data Protection Act.
Patch testing is required before certain treatments and must be completed before your appointment. We reserve the right to refuse any treatment that requires a patch test if it has not been completed 24/48 hrs prior to your appointment. Failure to complete a patch test will result in cancellation and our cancellation policy will apply.
You must be over 18 years or over to receive treatments or parental consent will be required. We reserve the right to refuse performing treatments on any client who is under the age of consent.
Unfortunately we might have to cancel your appointment due to therapist illness and emergency. Please rest assured that in such events we will re book your appointment for as soon as possible. We will notify you as soon as we can if we need to cancel your appointment.
We accept Cash and Bank transfer, and will soon be accepting KLARNA